Two-Year Warranty
Every product is backed by our industry-leading two-year warranty. We guarantee that our hot tubs, saunas, and stoves are free from defects in materials and workmanship for a full two years from the date of purchase.
Guarantee
We prioritize your satisfaction and peace of mind throughout your buying journey. Here's what you need to know about our warranty, guarantees, and payment options
Return Policy
Not satisfied with your purchase? No problem. As an EU retailer we offer a hassle-free return policy for eligible items — simply reach out to our customer support team within 14 days of delivery to initiate the return process.
Secure Payment Options
We offer flexible payment options to suit your needs. Pay securely by card — we accept Visa and Mastercard — or settle your order by bank transfer. Every payment is processed over an encrypted connection for your peace of mind.
FAQ
Frequently Asked Questions
Every product carries a two-year warranty against defects in materials and workmanship, counted from the date of purchase.
Manufacturing defects in materials and workmanship. Normal wear, transport damage reported after acceptance, and damage caused by incorrect installation or use fall outside the warranty.
Contact our support team with your order number and photos of the issue. We assess every claim individually and arrange repair, replacement parts or a replacement product.
Eligible items can be returned within 14 days of delivery. Reach out to customer support to start the process and we will confirm the return conditions for your order.
We accept Visa and Mastercard card payments, and bank transfer. Card payments are processed over an encrypted connection.
Installation support is available as an additional service. Our team can handle setup and initial product guidance onsite.
Installation support is available as an additional service. Our team can handle setup and initial product guidance onsite.